Jump to navigation

Cook Museum Whitby

  • Home
  • Accessibility

Accessibility

The Museum

The Museum is housed in a building built in 1688 on four floors, with lots of small rooms. It is Grade 1 listed. After consultation with English Heritage and the Whitby Disability Action Group, we have made it as accessible as we can within these limitations.

Wheelchair users now have access to the ground floor and to the first floor via a specially installed lift. A DVD of the upper floor and the attic is available to view while at the museum, which shows the Artists and Scientists rooms on the second floor. This is updated every year to show the year's special exhibition in the attic above. Records of exhibitions from earlier years may also be viewed.

Arrival and Car Parking Facilities

  • Use the Park & Ride facility located on A171 approaching Whitby from Teesside.  This operates between Easter and the end of October, and deposits you in the town centre near the railway station, 10 minutes walk from the Museum.  
  • Use the Council pay and display car parks.  Parking on the West Cliff is limited currently to 3 hours.
  • There are disabled spaces in the nearest car park in Church Street, 100 yards from the museum
  • It should be acceptable to use the bus bay (unofficially) at the entrance to Grape Lane from Church Street to set down a wheel chair. Our entrance is no more than 50 yards up the lane.
  • Grape Lane is a narrow one way street, used mainly by traders. We don't advise its use. You could get blocked in.
  • We are 10 minutes walk from Whitby's rail and bus stations

Main Entrance, Reception and Shop

  • Four short ramps connect the differing levels of the street entrance, the courtyard and the ground floor rooms of the Museum
  • Wheelchair users are able to negotiate them
  • There are handrails where appropriate
  • The reception area doubles as a shop. Staff are happy to assist if requested
  • Stair access to the first floor is supplemented by a lift from reception which takes one wheelchair and carer at a time

WC

There are two WCs in the museum. One is equipped for disabled use

The Displays

There is a wealth of material and interpretation boards which can be viewed from any angle. However manuscripts and smaller artifacts are displayed flat in cases about one metre off the floor.

Large print guides are available, as are detailed room by room guides in small print. We have translations of the latter in French, Dutch and Norwegian.

DVD

The DVD for the second floor and attic is on the ground floor through the Blue Room.

Dogs

Guide Dogs and other registered assistance dogs may come in, provided they have the correct identification, are wearing the appropriate jacket, and are 'on duty'. Other dogs should remain outside in the courtyard on a leash.

Catering

We do not provide refreshments, being in the middle of town where there is varied and ample provision.

Access Statement

We will use our best endeavours to enable access and make improvements to the Museum, both in terms of physical barriers and participation in all its services and activities, within the constraints of a Grade I listed building on four floors, and the financial resources available to a small independent Museum.

To this end we will continue to make incremental improvements and adaptations, conduct regular audits, monitor and review our policy, consulting with Whitby Disability Action Group and other groups as appropriate.

(January 2013, reviewed 2016)

Website features and standards used

We are keen to have our site available to as many users as possible. If you use our site with a particular piece of software or technology and are experiencing problems please contact us and we'll see if we can help rectify any problems.

Site Standards

Our site complies wherever possible with the W3C guidelines for these standards and closely follows the recommendations of the W3C's Web Content Accessibility Guidelines.